Shipping Policy – NISUNCOSMETIC

Effective Date: March 5, 2025

Thank you for shopping with NISUNCOSMETIC! We are committed to delivering your luxury cosmetic products quickly and safely. Our Shipping Policy outlines the process for shipping your order, including the available shipping methods, estimated delivery times, and other important details.

Please review the information below to understand how we handle shipping.

1. Shipping Locations

We ship both domestic and international orders.

  • Domestic Shipping (United States): We offer shipping to all 50 states, including Alaska and Hawaii.
  • International Shipping: We currently ship to a select list of countries. International shipping fees and delivery times vary depending on the destination.

2. Processing Time

Orders are typically processed and shipped within 1-2 business days of receiving payment. Please note that orders placed on weekends or holidays will be processed on the next business day.

Once your order is processed, you will receive a shipping confirmation email with tracking information (if applicable). Please allow 24 hours for tracking information to update.

3. Shipping Methods and Delivery Times

We offer several shipping options for both domestic and international orders. Delivery times vary depending on the shipping method selected and the delivery destination.

Domestic Shipping (United States):

  • Standard Shipping: Estimated delivery time: 5-7 business days. Shipping fees vary based on the total weight of your order and delivery address.
  • Expedited Shipping: Estimated delivery time: 2-3 business days. This option is available at an additional cost, and the shipping fee will be calculated at checkout.
  • Overnight Shipping: Estimated delivery time: 1 business day. This expedited option is available for urgent orders and will be offered during checkout.

International Shipping:

  • Standard International Shipping: Delivery times vary between 7-21 business days, depending on the destination country. Shipping fees are calculated at checkout based on your location and the weight of your order.
  • Expedited International Shipping: Estimated delivery time: 3-7 business days. This option is available at an additional cost, and shipping fees will be calculated during checkout.

Please note that international shipping times may be affected by customs processing, and delays may occur due to factors outside our control.

4. Shipping Fees

Shipping fees are calculated during checkout based on:

  • The total weight of your order
  • Your shipping address (domestic or international)
  • The shipping method you choose

Free Shipping: We occasionally offer promotions with free standard shipping on domestic orders over a specified amount. Please refer to the promotion details for specific terms and conditions.

5. Order Tracking

Once your order has shipped, we will send you a tracking number to monitor your package’s progress. You can use this tracking number to check the status of your order via the carrier’s website.

Please note that it may take up to 24 hours for tracking information to update after we send your tracking number.

6. Customs, Duties, and Taxes (International Orders)

For international shipments, your order may be subject to customs duties, taxes, and fees, which are determined by the destination country’s customs authority. These additional charges are the responsibility of the customer.

Please be aware that customs clearance processes may cause delays, and we cannot predict or control these delays.

7. Lost or Damaged Packages

NISUNCOSMETIC is not responsible for lost or damaged packages once they have been shipped. However, we will work with you and the shipping carrier to resolve issues in case your order is lost or damaged during transit.

  • If your package is lost or damaged, please contact us immediately at info@nisuncosmetic.xyz or +1 (928) 854-1025, and we will assist with filing a claim with the carrier.
  • If your package is damaged, please retain the original packaging and take photos of the damaged items for our reference.

8. Shipping Restrictions

Some products may be restricted for shipment to certain regions, especially internationally. If your order contains items that cannot be shipped to your country or region, we will notify you, and you will be given the option to modify or cancel your order.

9. Order Modifications

Once an order has been processed and shipped, it cannot be modified or canceled. If you notice an error in your order or shipping address, please contact us immediately. We will do our best to assist you, but once the package is in transit, we cannot make changes to the order.

10. Address Issues

It is the responsibility of the customer to provide accurate and complete shipping information. We cannot be held responsible for delays or errors caused by incorrect addresses. If there is an issue with the shipping address, please contact us as soon as possible to ensure the correct information is used before the package is shipped.

11. Returns Due to Shipping Errors

In the case of a shipping error on our part, such as an incorrect product being sent, we will provide a return label for the incorrect product and offer a replacement or refund. Please refer to our Refund and Return Policy for detailed instructions on how to handle such situations.

12. Shipping Policy Updates

NISUNCOSMETIC reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for the latest information.

13. Contact Us

If you have any questions about our shipping process or need assistance with your order, please don’t hesitate to contact us:

Thank you for choosing NISUNCOSMETIC. We appreciate your business and strive to provide you with the best shopping experience possible!