Refund and Returns Policy for NisunCosmetic
Effective Date: December 19, 2024
At NisunCosmetic, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a straightforward return and refund policy. Please review our policy below for more details.
1. General Return and Refund Policy
We accept returns within 30 days of the delivery date, provided the following conditions are met:
- The product is unused, unopened, and in its original condition.
- The product is returned with all original packaging, including any tags or labels attached.
- You must provide proof of purchase (e.g., receipt or order confirmation).
If the return meets these criteria, we will issue a full refund to your original payment method. Please note that shipping costs are non-refundable.
2. Non-Returnable Items
Certain items cannot be returned or refunded due to hygiene reasons or other regulatory restrictions, including:
- Opened or used cosmetics and skincare products.
- Gift cards or promotional items.
- Sale items or products marked as final sale.
If you are unsure whether an item is returnable, please contact us before making a purchase.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at contact@nisuncosmetic.com or call 910-272-4652 with your order number and the reason for the return.
- Return Authorization: Once we approve your return, we will provide you with a return authorization number and instructions on how to return the product.
- Ship the Product Back: Please send the product to the address provided in the return authorization. You will be responsible for the shipping costs, unless the return is due to a defect or error on our part.
4. Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the replacement product.
5. Refund Processing
Once we receive your returned item and verify its condition, we will process your refund within 7-10 business days. The refund will be issued to the same payment method used for the original purchase. Please note that the time it takes for the refund to appear in your account depends on your payment provider.
6. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will offer a full refund or replacement for the defective item, including return shipping costs. Please include photos of the damage when contacting us to expedite the process.
7. Late or Missing Refunds
If you haven’t received your refund after the processing period, please:
- Check your bank or credit card statement.
- Contact your payment provider, as there may be delays in processing refunds.
If you have followed these steps and still haven’t received your refund, please contact us at contact@nisuncosmetic.com.
8. Cancellations
If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been processed or shipped, we will cancel it and issue a full refund. If the order has already been shipped, you may follow our standard return process.
9. Changes to This Refund and Returns Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. All changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about our return and refund practices.
10. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us:
Address: 3326 Ray Court, Wetmore, Michigan, United States
Email: contact@nisuncosmetic.com
Hotline: 910-272-4652