Refund and Return Policy – NISUNCOSMETIC

Effective Date: March 5, 2025

At NISUNCOSMETIC, we are committed to providing our customers with high-quality, luxury cosmetic products that they will love. We understand that purchasing cosmetics online can be a personal and sometimes uncertain experience, which is why we offer a comprehensive Refund and Return Policy to ensure your satisfaction. Please take a moment to read our full policy below for detailed information on how returns, exchanges, and refunds work.

1. General Information

We strive to provide our customers with premium products that meet or exceed their expectations. However, if you are not fully satisfied with your purchase, we are here to help. Our Refund and Return Policy applies only to products purchased directly from www.nisuncosmetic.xyz.

Contact Information:

  • Email: info@nisuncosmetic.xyz
  • Phone Number: +1 (928) 854-1025
  • Address: 2531 Farm Meadow Drive, Lake Havasu City, Arizona, United States

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Timeframe: Returns must be initiated within 30 days from the date of purchase. We do not accept returns after this period.
  • Condition of Items: The item(s) must be unused, in their original condition, and in the original packaging.
  • Proof of Purchase: A valid receipt or order confirmation must be provided as proof of purchase.
  • Non-returnable Items: For hygiene and safety reasons, we cannot accept returns on opened or used cosmetic products, including lipsticks, lip glosses, or any other products that have been removed from their original packaging.

3. Return Process

If you are eligible for a return, please follow the steps below to initiate the return process:

  1. Contact Us: Email us at info@nisuncosmetic.xyz or call 928-854-1025 within 30 days of receiving your order. Please provide your order number, the product(s) you wish to return, and the reason for the return.
  2. Return Authorization: Once we receive your return request, we will provide you with a Return Merchandise Authorization (RMA) number. You must include this number on your return package.
  3. Packaging the Product: Securely package the product in its original packaging to ensure it is not damaged during transit.
  4. Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defective product, an error on our part, or a shipping mistake. We recommend using a trackable shipping service for your return to avoid any lost packages.
  5. Return Address: Send the return package to the following address: NISUNCOSMETIC Returns 2531 Farm Meadow Drive Lake Havasu City, Arizona 86403 United States

4. Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund. If your return is approved, your refund will be processed and a credit will be applied to your original method of payment within 7-10 business days.

  • Original Payment Method: Refunds will be issued to the payment method used at the time of purchase. If you paid via credit card, the refund will be applied to the same card.
  • Partial Refunds: If your returned item shows signs of damage or excessive use, we may offer a partial refund based on the condition of the product.
  • Non-Refundable Fees: Please note that any shipping or handling charges associated with your original order are non-refundable.

5. Exchanges

If you wish to exchange a product for a different item or color, please contact our customer service team. We will guide you through the exchange process. You will be responsible for return shipping costs, but we will cover the shipping costs for sending the exchanged item(s) back to you.

Exchanges are subject to the availability of the requested product. If the item you wish to exchange for is out of stock, you may be given the option to choose an alternative or receive a refund.

6. Defective or Damaged Products

If you receive a defective or damaged product, we sincerely apologize for the inconvenience. Please contact us immediately at info@nisuncosmetic.xyz or call 928-854-1025. You will be entitled to a full refund or replacement, including any return shipping costs.

To qualify for a refund or replacement due to a defective or damaged item:

  • The damage must be reported within 7 days of receiving the product.
  • A photo of the damaged product or defect may be requested for verification.

7. Non-Refundable Products

Certain products are not eligible for return or refund under any circumstances, including but not limited to:

  • Gift cards
  • Opened or used cosmetics (due to hygiene and safety regulations)
  • Sale or discounted items (unless the product is defective or damaged)

8. International Returns

For customers outside the United States, we currently do not offer free return shipping. You are responsible for the cost of shipping returns to our warehouse. Please ensure that you check the customs regulations in your country for any import taxes or fees before returning products to us.

9. Customer Responsibility

By purchasing products from NISUNCOSMETIC, you acknowledge that it is your responsibility to read and understand our Refund and Return Policy before making a purchase. We are here to ensure your satisfaction and assist you if you have any concerns about your order. Please keep all receipts, packaging, and product information until you are completely satisfied with your purchase.

10. Changes to This Policy

NISUNCOSMETIC reserves the right to update or modify this Refund and Return Policy at any time. Any changes made will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about any changes.

11. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please feel free to reach out to our customer service team:

Thank you for choosing NISUNCOSMETIC. We value your business and are committed to ensuring that your experience with us is a pleasant one.